Effective Date: November 3, 2025
Last Updated: November 3, 2025
1. Introduction
Chatbot-RAG (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard information when you use our chatbot and related services, including integrations with third-party platforms such as Facebook Messenger, Zalo, TikTok, and others.
By using Chatbot-RAG, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Account and Business Information: When you register or connect your business to our platform.
- Messages and Chat Data: Content exchanged between your customers and our AI system.
- Platform Data: Information from connected APIs (e.g., Facebook Page ID, PSID, access tokens).
- Technical Data: Device, browser, IP address, and log information.
- Optional Profile Data: Such as name, avatar, locale, or gender if provided via social platforms.
3. How We Use Your Information
We use the collected data to:
- Deliver and improve our chatbot services;
- Automatically respond to customer messages;
- Support business analytics and AI learning;
- Communicate with you about service updates;
- Ensure compliance with platform policies (e.g., Meta Platform Terms).
We do not sell, rent, or trade your personal information to any third parties.
4. Data Retention
We retain your information for as long as necessary to provide our services or comply with legal obligations.
You can request deletion of your data at any time by contacting us.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
6. Third-Party Integrations
When you connect your Facebook, Zalo, TikTok, or other accounts, we access only the data permitted by you and the respective platform APIs.
Chatbot-RAG complies with each platform’s data-use policy, including Meta’s Platform Terms.
7. Your Rights
You may request to:
- Access or export your data;
- Correct inaccurate information;
- Delete your account and associated data.
Please contact us for any request via the email below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
📧 support@phunuthanhdat.vn